| 阅读理解。 |
| Subject: Complaints Date: May 30, 2007 From: David@ hotmail.com To: Glasgow@silverline.com Last Thursday, I traveled in the 8:40 am train from Glasgow to London King's Cross and I was very unhappy with the service provided by your company. The train was forty minutes later leaving Glasgow. Although the guard apologized, we were not given any reasons for the delay. We then had further delays when the train crew changed. We had to wait another thirty minutes. As a result, I missed my flight from London Heathrow to Frankfurt and had to wait for several hours. What's more, the service in the train was also very poor. The trip took over five hours. Unluckily, there was no dining car in the train and only a bar with soft drinks. The worst of all, the air conditioning broke down halfway through the trip and it got hotter and hotter in the train. However, there was no apology for this, and before we reached King's Cross, the temperature was over 40℃. In view of the poor service, I feel I am entitled to compensation. I am looking forward to hearing from you. Yours faithfully, David Robertson |
| 1. What time did the train start its trip to King's Cross that morning? _______________________________________________________________ 2. What happened to David because of the delay of the train? _______________________________________________________________ 3. Why did it get hotter and hotter in the train? _______________________________________________________________ |