Not too long ago, a story that happened at Walt Disney touched me greatly. A guest
46 out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she
47 her visit. She told the front-desk clerk she had had a(n)
48 vacation, but was heartbroken about
49 several rolls of Kodak color film(胶卷) she had not yet
50 . At that moment she was particularly
51 over the loss of the pictures she had shot at our Polynesian Luau,
52 this was a memory she especially treasured.
Now, please understand that we have no written service rules
53 lost photos in the park.
54 , the clerk at the front desk
55 Disney’s idea of caring for our
56 . She asked the woman to leave her a couple rolls of
57 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a
58 at her home. In it were photos of all the actors of our show,
59 signed by each performer. There were also
60 of the public procession(游行队伍) and fireworks in the park, taken by the front-desk clerk in her own
61 after work. I happened to know this
62 because this guest wrote us a letter. She said that
63 in her life had she received such good service from any business. Excellent
64 does not come from policy(政策性的) handbooks. It comes from people who
65 —and from a culture that encourages and shapes that attitude.
| 小题1: | | A．working | B．checking | C．trying | D．staying |
|
| 小题2: | | A．expected | B．realized | C．paid | D．enjoyed |
|
| 小题3: | | A．disappointing | B．wonderful | C．uncomfortable | D．important |
|
| 小题4: | | A．taking | B．dropping | C．losing | D．breaking |
|
| 小题5: | | A．developed | B．taken | C．washed | D．loaded |
|
| 小题6: | | A．silly | B．nervous | C．calm | D．sad |
|
| 小题7: | | A．when | B．where | C．as | D．which |
|
| 小题8: | | A．covering | B．finding | C．making | D．keeping |
|
| 小题9: | | A．Excitedly | B．Fortunately | C．Therefore | D．Quietly |
|
| 小题10: | | A．understood | B．reminded | C．created | D．discovered |
|
| 小题11: | | A．workers | B．guests | C．managers | D．clerks |
|
| 小题12: | | A．printed | B．shot | C．unused | D．recorded |
|
| 小题13: | | A．film | B．card | C．camera | D．packet |
|
| 小题14: | | A．frequently | B．personally | C．alone | D．actually |
|
| 小题15: | | A．rules | B．pictures | C．handbooks | D．performances |
|
| 小题16: | | A．case | B．work | C．time | D．position |
|
| 小题17: | | A．story | B．place | C．photo | D．show |
|
| 小题18: | | A．only | B．almost | C．never | D．nearly |
|
| 小题19: | | A．advice | B．experience | C．quality | D．service |
|
| 小题20: | | A．care | B．explain | C．like | D．know |
|
