| 完形填空。 | ||||
| I’m going to share my most embarrassing experience in life with you. It turned out to be one of my life’s most valuable 1 . This summer, I 2 a dance camp organized by the high school dance team. We went to learn new tricks, techniques and knowledge about the art of dance. I arrived at the camp, being very 3 of my ability to be a good dancer; of course I was 4 high marks and praise. My rich experience and long time in the dance team qualified me for the top class, which I felt was a right 5 . However, when the class began I 6 that I did not know as much as I thought I did. My over-confidence 7 me to fall flat on my face. It seemed as if every girl in the class could perform challenging jumps, leaps and other 8 tricks except me. All of that “former experience” got me nowhere. Because of that I became discouraged and wanted to 9 immediately. My frustration kept me from doing my best. As a result the final performance was nothing but embarrassing. On the stage I 10 forgot how to dance and most of the time I just stood there, looking 11 , while the other girls performed like professionals. How embarrassing it was! From this experience I 12 that people are sometimes not as good at something as they think they are; there is always someone out there that can do it 13 than you. I also learned that there is always room for 14 , and I should do my best whatever the situation is. I know if I do not try my best, I will 15 even before I begin. | ||||
|
| 语法填空。 阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空。 Surveys show that although a man and a woman have the same level or handle the same position in an organization, the man would get a higher or bigger compensation package （薪酬）compared 1 women. Because of this, many women just hold subordinate positions 2 (content) in finance , human resources, sales, manufacturing and other supportive roles. There are still 3 barriers that prevent women from 4 (reach) their full potentials in the world of employment. Our culture does not encourage women to excel in government 5 in business-related jobs. Women who are able to make it on top and handle leadership roles are sometimes regarded merely 6 tokens(象征). Their abilities and skills 7 (question) by their own peers, and sadly even by other women. 8 you are a woman who have the interest, ability and drive to pursue management careers, career counseling is of great help to give you direction and increase motivation to pursue your career goals. 9 will help you have the self-confidence to get you in the same career opportunities open to men in this society 10 men are preferred for top level positions. |
| 阅读理解。 |
| Cosmo Books Ltd., 14, Woodman Road, Hertford Estate, Two Bridges, Rickmansworth, West Sussex. Middx. 25th February Sir, Just over six months ago, I saw an advertisement in the Morning Mail for a set of the complete works of William Shakespeare. Your company, Cosmo books Ltd., offered this set (eight books of plays and two books of poetry) at what was claimed to be a ‘remarkable’ price: fifteen pounds and fifty pence, including postage and packing. I had wanted a set of Shakespeare’s plays and poems for some time, and these books, in red imitation leather, looked particularly attractive; so I sent for them. Two weeks later, the books arrived, together with a set of the complete works of Charles Dickens which I had not ordered. So I returned the Dickens books to you, with a cheque for fifteen pounds and fifty pence for the works of Shakespeare. Two more weeks passed. Then there arrived on my door step a second set of the works of Shakespeare, the same set of novels by Dickens and a six book set of the plays of Moliere, in French. Since I do not read French, these were of no use to me at all. However, I could not afford to post all these books back to you, so I wrote to you at the end of August of last year, instructing you to come and collect all the books that I did not want, and asking you not to send any other books until further notice. You did not reply to that letter. Instead you sent me a bill for forty two pounds , and a set of the plays of Schiller, in German. Since then, a new set of books has arrived every two weeks, the works of Goethe, the poems of Milton, the plays of Strindberg; I hardly know what I have. The books are still all in their boxes, in the garage, and my car has to stand in the rain outside. I have no room for any more books, and even if I read from now until the Last Judgment, I should not finish reading all the books that you have sent me. Please send no more books, send no more bills, send no more angry letters demanding payment. Just send one large lorry and take all the books away, leaving me only with the one set of the complete works of Shakespeare for which I have paid. Yours faithfully, SIMON WALKER |
| 1. Simon Walker wrote the letter to ________ |
| A. show his anger to Cosmo Books Ltd.. B. complain about getting books he didn’t want. C. advise readers not to order books from Cosmo Books Ltd.. D. urge for the final solution to the problem with the unwanted books. |
| 2. The advertisement that Mr. Walker saw in the Morning Mail was for ____ |
| A. unlimited number of Cosmo Books. B. a set of 10 books of the works of Shakespeare. C. fifteen pounds and fifty pence. D. a book containing all the plays and poems of Shakespeare. |
| 3. Mr. Walker answered the advertisement because ________ |
| A. he wanted a set of Shakespeare’s works which was a good bargain B. he claimed that the books were being offered at a remarkable price. C. he had ordered the set and had been waiting for them to come for some time. D. the set he already had was not particularly attractive. |
| 4. It can be inferred that _______ |
| A. Cosmo Books have sent bills for books that they have not sent. B. Mr. Walker took some action after receiving the books he did not order. C. Mr. Walker hasn’t received the books that he ordered. D. Several sets of books have been sent to Mr. Walker free of charge. |
| 5. The tone of the letter is that of _______ |
| A. bitterness B. respect C. annoyance D. humor |
| 阅读理解。 |
| I can’t remember a winter being as cold as this in Pennsylvania, but I’m sure there were colder days. Even though the daylight hours are growing longer minute by minute, it’s easy to find an excuse not to go out unless you absolutely must, but then again I often have to push myself to accomplish things. People I speak to have been in all kinds of nasty moods. They say they’re “under the weather,” not feeling good about this time of year. As I stood outside with my two dogs yesterday, it was so cold that my nose and face felt frozen and my ears were stinging. Of course, that doesn’t matter to Ricky and Lucy. They have a routine they must go through to find just the fighting spot no matter how cold or hot it is. So I wait. But this time it was different. As cold as it was, I suddenly was excited thinking about how wonderful this extreme cold really was. Then the sun broke through the clouds and memories of summer’s extremely hot days flashed through my mind. I could remember standing in the heat of the afternoon, with sweat pouring down my brow and the hot, burning sun against my face. I reminded myself then and there that in the cold of the winter I would wish I had this heat. I was grateful for the extremes. Without the extremes in my life, I would never appreciate the days when things were just right. Without the extremes, life would be boring. It’s being pushed to one of the extremes that makes us appreciate the middle more. Health challenges remind us that we need to pay more attention to how we live. Financial extremes remind us that when things go smoothly it’s also time to save for raining days. I’ve come to the conclusion that all too often I find a reason not to be happy with where I am at that moment. Whether it’s hot or cold, good health or bad, in the money or out of it, I always want it to be different. I’m tired of being “Under the Weather!” |
| 1. What is the author’s attitude towards the extremes in life? |
| A. Grateful. B. Critical. C. Negative. D. Unconcerned. |
| 2. That day the writer waited in the terrible cold because ______. |
| A. his dogs wanted to hunt B. he wanted to face the cold bravely C. his dogs had a routine D. he wanted to be different |
| 3. The underlined word “nasty” (Paragraph 4) can be replaced by ______. |
| A. unpleasant B. violent C. favorable D. unusual |
| 4. At last the author drew a conclusion that ______. |
| A. happiness cannot be gained by complaints B. things will be different whatever the situation is C. happiness will fail to come to you if you can find a reason D. he is disappointed with his present situation |
| 5. What is the best title for this passage? |
| A. Follow the Routine B. Two Extremes in Life C. Changes should be Expected D. Weather Information |
| 阅读理解。 |
| Around 200 people who thought their only experience of the London 2012 Olympic Games would be minor heats of synchronized swimming （花样游泳） have received an unexpected change to the men's 100m final because of an embarrassing ticketing mistake. The London 2012 Organizing Committee （Locog） confirmed on Wednesday that an error in its ticket selling had led to four synchronized swimming competitions being oversold by 10, 000 tickets. Locog and its ticket agent spent the Christmas period contacting ticket holders and offering them alternatives that included the tickets they had applied for but unsuccessful. The changes need no additional cost. It has also offered to return any discrepancy （差额） if the new tickets cost less than the originals. Locog said the replacement tickets would come from a number of unsold seats across the Olympic Games and that it was doing all it could to make up the error to the fans who bought tickets. Locog said the error occurred in the summer, between the first and second round of ticket sales, when a member of staff made a mistake, entering “20,000” into the computer rather than the correct figure of 10,000 remaining tickets. The error was discovered when Locog checked the number of tickets that had been sold against the final seating numbers, and began contacting ticket holders before Christmas. Thousands of ticket holders have already struck lucky, changing to tickets for major events including swimming and athletics finals, and in around 200 cases the hottest of all, the men’s 100m final. Locog said the decision to award 100m final tickets was made because one of the synchronized swimming competitions was on the same afternoon as the event, August 5. |
| 1. As a result of the ticketing mistake, about 200 people ____. |
| A. will luckily be able to watch the men’s 100m final B. will not enjoy the synchronized swimming events C. will have to change their tickets to other games D. have applied for tickets to the men’s 100m final |
| 2. In order to solve the problem, the Locog ____. |
| A. required the holders to return the tickets B. allowed the holders to apply for another ticket C. would charge the discrepancy for changing the tickets D. offered to change the tickets without any extra cost |
| 3. The underlined word “it” (Paragraph 3 ) refers to ____. |
| A. Locog B. the ticketing mistake C. the Olympic Games D. the additional cost |
| 4. How many ticket holders will have to change their tickets? |
| A. 200. B. 10,000. C. 20,000. D. 30,000. |
| 5. Which of the following is true according to the text? |
| A. The synchronized swimming is the hottest of the Olympics. B. Thousands of ticket holders refused to change their tickets. C. The men’s 100m final will take place on August 5, 2012. D. The number of tickets for synchronized swimming is 10,000. |
| 阅读理解。 |
| In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of worse to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal. New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the “phone rage”- caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods. “Many people do not like talking to machines,” says Dr, Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them - the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift coupon as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints. Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. The Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please". On the other hand, the more customers are promised, the greater the risk of disappointment. |
| 1. We can learn from Paragraph 2 that _______. |
| A. complaining customers are hard to satisfy B. unsatisfied customers receive better service C. satisfied customers catch more attention D. well-treated customers promote business |
| 2. The writer mentions “phone rage” (Paragraph 3) to show that ________. |
| A. customers often use phones to express their anger B. people still prefer to buy goods online C. customer care becomes more demanding D. customers rely on their phones to obtain services |
| 3. What does the writer recommend to create customer delight? |
| A. Calling customers regularly. B. Giving a “thank you” note. C. Delivering a quicker service. D. Promising more gifts. |
| 4. Customer delight is important for airlines because ________. |
| A. their telephone style remains unchanged B. they are more likely to meet with complaints C. the services cost them a lot of money D. the policies can be applied to their staff |
| 5. Which of the following is conveyed in this article? |
| A. Face-to -face service creates comfortable feelings among customers. B. Companies that promise more will naturally attract more customers. C. A company should promise less but do more in a competitive market. D. Customer delight is more important for air lines than for banks. |
| 阅读理解。 |
| 阅读下列应用文及相关信息，并按照要求匹配信息。 下面是一些CD的简要内容。请把相关的内容与购买者匹配起来。 This week’s NEW MUSIC RELEASES A. The best of Keith Jarrett The maestro of jazz piano continues to astound audiences around the world. This collection of his greatest work includes The Koln Concert, Part 1 and extracts from the Paris Concert as well. Excellent value and a must for all jazz lovers. ￡12.99 B. Richard Thompson 1980-2000 Thompson’s stunning electric guitar playing, and his folk-rock songs, are gathered together on a 2-CD collection that shows the best of his work over the last two decades. ￡18.99 C. Richard Clayderman French pianist known for his relaxing piano music, has this new collection out on CD. Ideal as a present for the person who likes relaxing background music. ￡ 9.99 D. The Monteverdi Vespers of 1610 This new recording of Monteverdi’s great choral work is excellent with great singing from the Milton Keynes Chorus. Classical music lovers will want to add this one to their collections. ￡ 24.99 for the 2-CD set E. The Best of Paco Pena The great classical guitarist shows all his brilliance in this new collection. Works by Vila-Lobos and Haydn, amongst others. Great value at only ￡ 9.99 F. Wynton Marsalis The great jazz trumpeter (吹号手) has put together some of his best-known numbers and a few new pieces on this magical set. Perhaps not as classy as his last offering, but all jazz aficionados will want this one anyway. ￡ 13.99 fair good excellent 请阅读下列人物的基本信息: 1. Carol Morgan likes many kinds of music, but her favo urite is jazz. The only music she really doesn’t like is piano music, even if it’s jazz. 2. Mark Moloney doesn’t care very much about music, but he does like to have soft, gentle music playing in his flat sometimes. He isn’t keen on classical or jazz music, but he likes piano playing. 3. Andrea Bolton likes all kinds of music, but her favorite instrument is electric guitar - she’s a big fan of Eric Clapton, for example. She also quite likes jazz and folk music. 4. Dave Stone only likes instrumental music - he never buys anything vocal (嗓音). He likes rock and pop, but his preference is for classical music. 5. Sally prefers classical music to jazz and folk. As a teacher, she thinks choral art is the most operable art form for the education of emotion and beauty appreciation. So she likes to enjoy songs performed by a chorus. |
| 写作。 | ||||||||
| 近年来，我国校车安全事故频发，引发社会强烈关注与反思。请根据以下提示，写一 篇有关我国校车安全情况的文章，向21st Century 英文报投稿。
只能使用5个句子表达全部内容。 【评分标准】 句子结构准确，信息内容完整，篇章结构连贯 参考词汇：国务院 the State Council； 校车安全管理条例 School Bus Safety Regulations | ||||||||
| _______________________________________________________________________________ _______________________________________________________________________________ |
| 写作。 |
| 阅读下面的短文，然后按照要求写一篇150 词的英语短文。 The elephant and the fly A disciple(信徒), who was disturbed by the fact that his mind was in constant unrest, asked his teacher, "Why are most people’s minds restless? What can one do to still the mind?” The teacher looked at the disciple, smiled and told him a story: An elephant was standing and picking leaves from a tree. A small fly came，flying and buzzing (嗡嗡叫) near his ear. The elephant waved it away with his long ears. Then the fly came again, and the elephant waved it away once more. This was repeated several times. Then the elephant asked the fly, “Why are you so restless and noisy? Why can’t you stay for a while in one place? ” The fly answered, “I am attracted to whatever I see, hear or smell. My five senses pull me constantly in all directions and I cannot resist them．What is your secret? How can you stay so calm and still?” The elephant stopped eating and said, “My five senses do not rule my attention. Whatever I do, I get immersed in it. Now that I am eating, I am completely absorbed in eating. In this way I can enjoy my food and chew it better. I rule and control my attention, and not the other way around.” Upon hearing these words, a smile appeared on the disciple’s face, “I understand! If my five senses are in control of my mind and attention, then my mind is in constant unrest. If I am in charge of my five senses and attention, then my mind becomes calm.” 【写作内容】 1．以约30 个词概括短文的内容； 2．然后以约120 个词就“专注”这一主题发表你的看法，并包括以下要点： （1 ）大象和苍蝇的故事给你的启示； （2 ）讲述你（或你朋友）因为太多干扰而受到影响的经历； （3 ）你认为怎样才能保持专注、专心。 【写作要求】 1.，也可以参照阅读材料的内容，但不得直接引用原文中的句子； 2.。 【评分标准】 概括准确，语言规范，内容合适，篇章连贯。 |
| _______________________________________________________________________________ _______________________________________________________________________________ |