| Look at the timetable.Hurry up! Flight 4026 ________ off at 18:20. |
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| A. takes B. took C. will be taken D. has taken |
| — I'd like to go to the cinema with you, Mum. — Sorry, my darling, but the film is ________ adults only. |
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| A. admitted B. permitted C. meant to D. intended for |
| "It is no need ________ there now" means the same as "There is no need ________ there now". |
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| A. going; to go B. to go; going C. going; going D. to go; to go |
| — How about joining us in the game? — I'm sorry.I have an urgent matter to ________. |
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| A. relate to B. handle to C. attend to D. refer to |
| He can ________ $3,000 a year by writing stories and support a family of three people. |
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[ ] |
| A. spare B. afford C. earn D. charge |
| In a way,I think we both won.I won the game,but my cousin won my ________. |
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[ ] |
| A. respected B. respect C. respectful D. respectable |
| The ________ runner can run 2 miles in fifteen minutes. |
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[ ] |
| A. common B. usual C. average D. general |
| — What about the protection? — Let's keep the surface ________ dirt by putting a cover on it. |
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| A. far from B. free from C. apart from D. away from |
| The teacher are ________ the exam while the students are ________ it. |
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[ ] |
| A. preparing; preparing B. preparing; preparing for C. preparing; prepared for D. preparing for; prepared for |
| Joe Jones,the eldest of the eight children,had to ________ out of high school at the age of 16 to help his father on the farm. |
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| A. leave B. drop C. fall D. go |
| — Why do these photos look so ________? — The film was not ________ in the right way. |
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| A. black; washed B. dark; developed C. bad; printed D. wrong; worked |
| If most breadwinners ________ a day's pay to the Hope Project,then it will be hopeful. |
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[ ] |
| A. gift B. present C. donate D. give |
| You'd better cut your hair short.Our school does not ________ long hair. |
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| A. approve of students wore B. approve students to wear C. approve of students to wear D. approve of students wearing |
| — Tom, I regret ________ you that you didn't pass your final examination. — Oh, my God! I regret ________ too much time which should be used to study. |
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| A. to tell; to waste B. to tell; wasting C. telling; wasting D. telling; to waste |
| He narrowly missed ________ seriously, if not killed, by the explosion. |
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| A. to be hurt B. being hurt C. hurting D. having hurt |
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| On a cold winter day in Denver, I waited in line to see one of my heroes, Jack Canfield, the author of The Success Principles. During his talk, Jack __1__for his wallet, pulled out a hundred－dollar bill, and said, "Who wants this?" __2__ shot up in the audience; people leaned forward to see whom Jack would __3__.But I jumped up, ran up the __4__ to the stage, and grabbed the bill from his hand.As I was launching myself in the air, thoughts__5__through my mind-was I about to be humiliated(羞辱) in front of 800 people? Would they __6__security and take me from the stage? __7__my desire for bold action was louder than any __8__ voice. As I got the bill from his hand, he turned to me and said, "Yes, that's it! We can't wait around for the __9__ to come to us.We must take action to __10__what we want!" After his talk, I managed to formally meet Jack and boldly asked for his __11__ e－mail address. Over the next several months, I sent him long e－mails __12__my vision and dreams with him.He kindly e－mailed back lots of encouragement.But my life got __13__ with other things.I stopped emailing Jack. A year later, my dreams had worn away.I thought Jack would inspire me into action, like a giant _14_ that would show me the way. I emailed him, and then emailed him again-but got no __15__.As I sat down at my computer to check my emails, I __16__ woke up.What was I doing? I was waiting! Now I remembered the crowd, most __17__ desiring that hundred－dollar bill, while they sat __18__ to their chairs. We all have a "Jack" for whom we wait--whether it's a person, a place or a thing.We __19__believe the gifts of life are just around the corner; and that everything will come in an__20__way if we have patience. So we don't try.We give up. My inspiration came back.I stopped waiting and started things. | ||||
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| Have you ever asked your customers and potential customers how they'd like to hear from you?Some of them might check email messages regularly throughout the day; some of them might check their messages only once or twice a day; and some of them might not use email at all. If you've been automatically using email to avoid lengthy phone conversations, first check to see if that's also your customers' preferred method of communication.Then consider the benefits of picking up the phone. I know, email is convenient.It gives you a record of what was said, and it lets you communicate without wasting any time on chitchat.But it also removes that little human bond of friendliness.It prevents you from finding a common ground-such as a shared interest in a hobby.The phone allows that. Using the telephone also aids in communication.A misunderstood question in an email can take several messages back and forth to clarify.On the phone you can say "No, I meant..."and then you can restate your question in a different way.Instead of being a timewaster, the phone can sometimes be a timesaver. Be sure to ask your customers if they'd prefer documents sent to them by email or fax -because some people really do prefer the fax.Remember that they're busy too.They might not want to sit at their computer opening files and printing pages of documents.For some, it's much more convenient to walk over to the fax machine and pick up the preprinted documents. There's an old saying:People don't care how much you know until they know how much you care.Let your customers know that you care about communicating with them in their way.Asking is merely adding another level of customer service. Knowing how your people like to communicate can be even more important with prospective customers. Say you're sending a proposal for a project and competing with another vendor.If you assume that your prospective client reads his or her email regularly you might transmit your proposal as an attachment. If your assumption is wrong, and if your competitor has taken the time to learn that your prospective customer really wants to receive documents via fax, your prospective client might not even see your proposal until after the job is awarded. It only takes a minute to ask the question, and it might make a big difference in your income. Ways of__1__with your customers
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